Menu
At Chandana Resorts, we strive to provide our guests with exceptional service and unforgettable experiences. We understand that plans may change, and we have formulated our refund policy to accommodate various situations. Please read the following policy carefully to understand our guidelines regarding refunds.
Guests can cancel their reservation up to 2 days before the scheduled check-in date without incurring any cancellation charges.
Cancellations made within 30 days of the scheduled check-in date will be subject to a cancellation fee equivalent to 20% of the total reservation cost.
Refunds will only be processed for cancellations made within the stipulated time frame mentioned in the reservation cancellation policy.
No refunds will be issued for cancellations made after the specified period or for no-shows.
Guests must contact our reservations department at hylifehotel@gmail.com to initiate the cancellation and refund process.
Refunds will be processed using the same method of payment used during the reservation.
Please allow 30 max business days for the refund to be reflected in your account.
No refunds will be provided for early check-outs or unused portions of the reservation, regardless of the circumstances.
In the event of unforeseen circumstances, such as natural disasters, acts of terrorism, or other events beyond our control, Chandana Resorts reserves the right to modify or cancel reservations and refund amounts at its discretion.
Group reservations may be subject to different cancellation and refund policies. Specific details will be communicated at the time of booking.
Changes to reservation dates are subject to availability and may be subject to additional charges.
Refund policies for special packages or promotions may vary. Please refer to the terms and conditions provided at the time of booking.
By making a reservation with Chandana Resorts, guests acknowledge and agree to abide by the terms and conditions outlined in this refund policy.
For any questions or clarification regarding our refund policy, please contact our reservations department at hylifehotel@gmail.com
Chandana Resorts (Hylife Hotels & Conventions) reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Thank you for choosing Chandana Resorts. We look forward to providing you with a memorable and enjoyable stay.